Refund and Returns Policy
Everything we sell through this site is digital, so there is nothing to post back to us. “Returns” in the usual sense do not apply. What we offer instead is a straightforward money-back guarantee, and this page explains exactly how it works.
The short version: if a paid plan is not right for you, email us within seven days and we will refund you. You do not have to explain why.
The 7-day money-back guarantee
Every paid plan comes with a 7-day money-back guarantee. If you are not happy with the software for any reason, ask us within seven days of your purchase date and we will refund the full amount you paid.
We mean this literally. You do not need to justify the request, and we will not try to talk you out of it. If you want to tell us what went wrong we would genuinely like to know, because it helps us fix things, but it is not a condition of getting your money back.
What is covered
- Paid licences for our plugins, bought through vamicode.com, within seven days of purchase.
- Duplicate or accidental purchases, at any time. If you were charged twice, tell us and we will refund the extra straight away.
- A charge you do not recognise, once we have confirmed it came from us.
What is not covered
- Requests made more than seven days after purchase. The software has been delivered and cannot be given back, so the guarantee window is where we draw the line.
- Renewals you meant to cancel. Please cancel before the renewal date. We will still consider a recent, clearly unintended renewal — just ask.
- The free version. There is nothing to refund.
- Problems caused by something other than our software, such as your host, your SMTP provider, an unrelated plugin, or a theme conflict we have offered to help with and been unable to access.
Outside the seven days we will still look at genuine cases one by one, particularly where something in our software is broken and we have not been able to fix it for you. Being outside the window is not an automatic no; it just means it is a judgement rather than a guarantee.
How to request a refund
Email info@vamicode.com from the address you used to order, and include:
- your order number, or the email address the order was placed with; and
- optionally, what did not work for you.
That is all we need. There is no form to fill in.
How long it takes
We aim to review and approve refund requests within two business days. Once approved, the money goes back to the payment method you originally used — we cannot send it anywhere else.
How quickly it then appears depends on your bank or card issuer rather than on us. It is usually within five to ten business days. If it has been longer than that, contact us and we will send you the refund reference to take to your bank.
What happens to your licence
When a refund is issued, the licence it paid for stops being valid. Updates and support end, and you should deactivate and remove the software from your sites.
The plugin code itself is licensed under the GPL, and a refund does not change your rights under that licence. What ends is the commercial arrangement: the licence key, the updates, and our support.
Development and consultancy work
This page covers software licences bought through the site. Refunds and cancellation for development or consultancy work are governed by the proposal, statement of work, or quote we signed with you, because the terms vary by project. If you are not sure what applies to yours, email us and we will tell you.
Please talk to us before a chargeback
If something has gone wrong, email us first. A chargeback raised through your bank takes weeks, costs us a fee, and automatically suspends the licence while it is investigated — whereas we can usually just refund you the same day. We have never refused a reasonable request.
Your statutory rights
Nothing on this page limits any rights you have under consumer protection law that cannot be excluded by agreement. Where the law where you live gives you stronger rights than this policy, those rights apply.
Related pages
This policy forms part of our Terms and Conditions. How we handle your personal information is covered in our Privacy Policy.
Contact us
Refund requests and any questions about this policy go to info@vamicode.com, or by post to Vamicode AI Labs, Koirauna, Kalika Nagar, Sant Ravidas Nagar, Bhadohi – 221309, Uttar Pradesh, India.