Information We Collect
In the pursuit of delivering millimetre-accurate bespoke floor coverings, handcrafted Dhurries, and palace-scale hand-knotted installations, Bhadohi Atelier gathers distinct categories of client data:
Full legal name, correspondence email, residential delivery addresses across India and international trade shipping destinations.
Dimension requisitions (3x5 ft up to custom 12x18 ft), room nomenclature (e.g., Master Sanctuary, Living Pavilion), and wool/silk yarn palette choices.
Explicit Principle: We do not log or store private lifestyle routines, biometric parameters, or non-commission telemetry. Information gathered is bounded strictly to the realization, logistics, and lifelong upkeep of your bespoke carpet.
Architectural Floorplans & Bespoke Room Data
Custom rug commissions frequently require clients, interior design studios, and architects to share high-fidelity blueprints, Auto-CAD spatial drawings, photographs of parquet or marble flooring, and spatial lighting levels.
AES-256 Cloud Vault
Separated from public web servers.
Dimension Only
Loom masters see loom cards, never private home maps.
30-Day Auto Purge
Floor visuals scrubbed upon installation approval.
We warrant that no private residence interior photographs submitted for scale matching or color harmony assessment will ever be published in editorial gazettes, promotional lookbooks, or social feeds without notarized client consent.
Payment Processing & RBI Compliance
Financial transactions across credit cards, UPI (GPay, PhonePe, Paytm), Net Banking, and Structured EMI options are governed by stringent regulatory directives set forth by the Reserve Bank of India (RBI).
Zero Raw Card Retention
Bhadohi Rug Atelier does not view, record, or retain 16-digit debit/credit card numbers, CVVs, or bank security PINs on our computational infrastructure. All card transactions route via PCI-DSS Level 1 certified gateways executing RBI-mandated Card-on-File (CoF) cryptographic tokenization.
WhatsApp Trade Concierge & Logistics Updates
To honor the intimate pace of artisanal craft, our Master Weavers and dispatch teams offer continuous correspondence over WhatsApp. This channel is reserved strictly for meaningful milestone updates:
- Loom progress video clips and raw wool dyeing approvals
- Dispatch manifest & Pan-India logistics airway bill numbers
- Bespoke sizing clarifications initiated by your appointed architect
- Automated broadcast advertising, discount blasts, or spam cascades
- Sharing your direct mobile line with external telemarketers
- Incessant promotional pinging outside standard 10:00 - 19:00 IST hours
You maintain uninhibited rights to discontinue instant messaging at any phase. Replying STOP immediately limits all subsequent dialogue solely to formal electronic mail.
Cookie & Session Protocols
Our atelier platform uses minimal, privacy-respecting cookies crafted strictly to ensure stable session continuity, currency calculation (INR ₹ / USD $), and wish-list persistence across devices.
Functional Session Tokens
Carries cart contents and chosen rug sizes during design sessions.
Anonymized Telemetry
Aggregated heatmaps to refine our bespoke Custom Dimension Calculator without IP identity logging.
Client Rights & Data Erasure
In total alignment with the Digital Personal Data Protection Act (DPDPA 2023), you hold unconditional sovereignty over all information furnished to Bhadohi Rug Atelier:
Obtain an uncompressed, structured digital dossier of your orders, yarn dyes, and dimension histories.
Revise contact designations, primary architect coordinators, or destination shipping villas.
Demand complete obliteration of CAD files, phone numbers, and profile repositories within 14 business days.
Direct escalation pathway to our named corporate Grievance Officer situated at our Bhadohi loom headquarters.
Grievance Officer & Registry
In compliance with the Information Technology Act, 2000 and rules made thereunder, the appointed Grievance Officer details for data inquiries are provided below:
Mr. Anand Mishra
Head of Legal & Architectural Data Protection
Corporate Base: Bhadohi Rug Atelier Pvt. Ltd.
Address: Global Overseas Complex, In Front of Pillar 37, Shiv Nagar, Gopiganj, Bhadohi 221401, UP, India
Direct Helpline: +91 (05414) 220 000 / +91 9839770702
Direct Email: grievance@bhadohiatelier.com
All written privacy grievances receive a formal registration acknowledgement within 24 hours and are thoroughly resolved within 15 working days.
Submit a Spatial Privacy or Erasure Request
Directly received by our Data Custodian team. Response dispatched within 24 hours.
Protocol Receipt Issued
Your inquiry has been directly logged into our Bhadohi legal register. A formal confirmation dispatch with your assigned privacy reference token has been routed to your email.