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Insights

Notes from the build

How we think about retrieval, copilots, delivery, and the everyday craft of shipping software that holds up in production.

Diagram of a retrieval pipeline: source documents feeding a vector space, with the retrieved cluster highlighted, producing an answer card marked as cited from three sources

Building RAG systems that stay grounded in production

How we design retrieval, evaluation, and guardrails to keep answers accurate at scale.

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